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This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of herbal tea products purchased from our online shop. We strive to provide efficient and reliable shipping services to ensure your order arrives in a timely manner. Please read this policy carefully before placing an order.
1. Shipping Methods and Carriers
We offer shipping services through reputable carriers such as USPS, FedEx. The available shipping methods will be displayed during the checkout process. Please select the method that best suits your needs.
2. Shipping Costs
Shipping costs are calculated based on various factors, including the destination, package weight, and shipping method chosen. The applicable shipping charges will be displayed during the checkout process before you finalize your order.
3. Order Processing and Delivery Time
3.1. Order Processing Time: We strive to process and ship orders as quickly as possible. Order processing typically takes 1-3 business days from the date of order placement. Please note that processing times may vary during peak seasons or promotional periods.
3.2. Delivery Time: Delivery time refers to the estimated time it takes for the carrier to deliver your package after it has been shipped. The actual delivery time depends on the destination and the shipping method chosen. Estimated delivery times will be provided during the checkout process based on the carrier's information. Please note that delivery times are approximate and may vary due to factors beyond our control.
4. International Shipping
4.1. We may offer international shipping to select countries. Additional fees, such as customs duties, taxes, or import charges, may apply upon delivery. It is your responsibility to comply with any applicable import regulations and pay any associated fees. We recommend contacting your local customs office for more information on customs duties and import restrictions.
4.2. Please be aware that international shipments may experience delays due to customs clearance procedures or other circumstances. We cannot guarantee delivery dates for international orders.
5. Order Tracking
Once your order is shipped, we will provide you with a tracking number or a link to track your package. You can use this information to monitor the progress of your shipment and estimated delivery date through the carrier's website.
6. Shipping Address
It is your responsibility to provide an accurate and complete shipping address at the time of order placement. Please double-check the shipping information to ensure its accuracy. We are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by you.
7. Shipping Issues and Non-Delivery
While we strive to ensure timely delivery, there may be circumstances beyond our control that could lead to shipping issues or non-delivery of your order. If you encounter any problems with your shipment, such as delays, damages, or non-delivery, please contact our customer support team at [email protected]. We will work with the carrier to investigate the issue and provide a resolution.
8. Changes to Shipping and Delivery Policy
We reserve the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or concerns about our Shipping and Delivery Policy, please contact our customer support team at [email protected]. We are here to assist you and ensure a smooth shipping experience.