Frequently Asked Questions

Our lotion is made with plant-based oils, botanical extracts, and skin-supportive herbs. We formulate without parabens, synthetic fragrances, mineral oil, or artificial dyes. The full ingredient list is always on the label and product page.

Most of our formulas are gentle enough for sensitive skin, but individual reactions vary. We recommend a small patch test before full use. If you have a known allergy to any botanical ingredient, please review the full ingredient list carefully.

Never. Deer Soul is proudly cruelty-free. We believe in kindness — to your body, to animals, and to the land. All products are developed without animal testing at any stage.

Members receive early access to new blends, subscriber-exclusive discounts, seasonal ritual guides, and a first look at limited offerings. It's our way of building a slower, closer community with those who truly show up.

Yes — always. We believe in flexibility as much as ritual. You can pause, skip, or cancel your subscription from your account dashboard at any time, no questions asked.

Subscriptions ship monthly by default. You can adjust frequency — every 1, 2, or 3 months — to match your actual rhythm, not just a billing cycle.

We ship throughout the United States. Standard orders typically arrive in 5–7 days. Orders are processed within 1–2 business days from our Costa Mesa, CA base.

Yes — free standard shipping on all US orders over $45. Subscribers always receive free shipping, no minimum required.

We take great care in packaging, but if something arrives less than perfect, please reach out within 7 days of delivery with a photo. We'll make it right — a replacement or full refund, whichever you prefer.

Changes and cancellations can be made within 12 hours of placing your order by contacting us directly. After that, orders move quickly through fulfillment — but we'll always do our best to help.

We ship throughout the United States. Standard orders typically arrive in 5–7 days. Orders are processed within 1–2 business days from our Costa Mesa, CA base.

Yes — free standard shipping on all US orders over $45. Subscribers always receive free shipping, no minimum required.

We take great care in packaging, but if something arrives less than perfect, please reach out within 7 days of delivery with a photo. We'll make it right — a replacement or full refund, whichever you prefer.

Changes and cancellations can be made within 12 hours of placing your order by contacting us directly. After that, orders move quickly through fulfillment — but we'll always do our best to help.

Slow living, to us, is the practice of choosing quality over speed — in what we consume, how we rest, and how we show up. It's not about doing less. It's about being more present with what matters. Our products are small invitations to pause.

Sustainability is a practice, not a finish line. We use minimal, recyclable, or compostable packaging wherever possible, source responsibly, and are honest about where we're still working to improve. We believe in transparency over perfection.

Follow along on Instagram, subscribe to our newsletter, or join our membership. We share rituals, seasonal prompts, and quiet inspiration — always without overwhelm. This is a slow space, and you're welcome in it.