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Thank you for choosing our herbal tea products. We strive to provide you with high-quality products and excellent customer service. This Return and Refund Policy outlines the terms and conditions governing returns and refunds for purchases made through our herbal tea business in California. Please read this policy carefully before making a purchase.
1. Returns
1.1. Eligibility: We accept returns for unused and unopened products within 30 days of the original purchase date. To be eligible for a return, the product must be in its original packaging and in the same condition as when it was received.
1.2. Return Process: If you wish to return a product, please contact our customer support team at [email protected]. We will provide you with further instructions on how to return the product. Please note that you will be responsible for any return shipping costs unless the return is due to an error on our part.
1.3. Inspection and Refunds: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1. If the returned product is approved, we will initiate a refund to your original payment method within 3-5 business days. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.
2. Exchanges
We do not offer direct exchanges for products. If you wish to exchange a product for a different variant or flavor, please follow the return process mentioned in section 1 and place a new order for the desired product.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team at [email protected] within 48 hours of receiving the order. We may request additional information or evidence, such as photographs, to assess the situation. Upon verification, we will either replace the damaged or defective product or provide a refund, depending on your preference and product availability.
4. Non-Refundable Items
Please note that certain items are non-refundable:
- Products that have been opened or used.
- Products purchased from third-party retailers or resellers.
- Gift cards or promotional vouchers.
5. Changes to the Return and Refund Policy
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
Need help?
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction.